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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Evan Gruss

January 31, 2026

5  out of  5
rating by Evan Gruss
"Cody was great! Surprisingly made a phone call with insurance a positive experience!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Christian Serrano’s Team here in Rowlett . "
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Jacob Swank

January 31, 2026

5  out of  5
rating by Jacob Swank
"Usually never leave reviews but had such a great experience with Cody I wanted to make sure it was acknowledged. Was kind/patient/thorough and helped me through a stressful situation."
We responded:
"We appreciate your review, Jacob. We are so happy that you had such a wonderful experience with State Farm Agent Christian Serrano’s Team here in Rowlett ! "
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Jack Broke

January 31, 2026

5  out of  5
rating by Jack Broke
"Working with Cody was a great experience. He was friendly, professional, and incredibly helpful throughout the entire process. Any time I had a question, he responded quickly and clearly. I feel confident knowing my insurance is handled by someone I trust"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Rowlett to know that you had such a wonderful experience with us here on State Farm Agent Christian Serrano’s Team. Thank you so much for the 5-stars, Jack! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Christian Serrano’s Team anytime. "
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Justin Meiser

January 31, 2026

5  out of  5
rating by Justin Meiser
"Cody was awesome to work with! He broke everything down in a way that actually made sense and never made me feel rushed or pressured. The whole process was smooth from start to finish. State Farm is lucky to have someone like him."
We responded:
"Thank you for the fantastic review, Justin! We are always here to help with your insurance needs here in Rowlett . "
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Jmeiser51

January 31, 2026

5  out of  5
rating by Jmeiser51
"I can’t say enough good things about Cody. He’s knowledgeable, responsive, and genuinely cares about his clients."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Brett Williams

January 30, 2026

5  out of  5
rating by Brett Williams
"I recently had the pleasure of speaking with Cody from Christian Serrano’s State Farm Agency. He took the time to walk me through my options without any pressure, ensuring I had the right coverage for my needs while also looking for ways to save me money. It is rare to find that level of personalized service and genuine professionalism these days. If you are looking for an honest, responsive, and knowledgeable person to handle your insurance needs, I highly recommend reaching out to Cody."
We responded:
"We are grateful for your 5-star review, Brett! Thanks for taking a moment to share your positive rating of State Farm Agent Christian Serrano’s Team here in Rowlett . "
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James Lay

January 1, 2026

5  out of  5
rating by James Lay
"Tremendous service at this office. Cody was a big help and walked me through the process. I feel more comfortable knowing I have the right coverages for my cars now. He answered all my questions."
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Zay Bates

January 1, 2026

5  out of  5
rating by Zay Bates
"I’m So Grateful To Call State Farm & End Up on The Phone With Cody! He Was Super Professional, Polite & Very Knowledgeable About The Policies I Had Questions About. He Put My Mind At Ease With His Calm Demeanor & Experience. I Definitely Recommend Cody For ANYONE Looking To Renew Or Anyone Other Insurance Need He Will Take Care Of You!"
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Joseph Glennon

December 31, 2025

5  out of  5
rating by Joseph Glennon
"Cody did a tremendous job throughout the entire process w our insurance. 20/10 would recommend him and this State Farm office!"
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Tyme Pittman

December 30, 2025

5  out of  5
rating by Tyme Pittman
"Cody was a big help answering questions in my experience"
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Clay

December 30, 2025

5  out of  5
rating by Clay
"Just wanted to say that Cody Lay was extraordinary for educating my wife and I on services provided by State Farm. He was very knowledgeable on any questions asked, answering them with care and precision. Thank you Cody Lay!"
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Cameron Lay

December 29, 2025

5  out of  5
rating by Cameron Lay
"Overall it was a great experience. When my insurance skyrocketed Cody reached out to me, and with his help, I was able to be more educated about more affordable options. He was very informed and easy to work with. Would highly recommend to anyone."
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Britany Smith

December 29, 2025

5  out of  5
rating by Britany Smith
"Cody did a great job helping us compare insurance coverage for our two vehicles. He was patient, thorough, and made sure we understood our options. We really appreciated his help and would definitely recommend him."
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Jeff Lay

December 23, 2025

5  out of  5
rating by Jeff Lay
"Dealing with Cody was very informative and genuine. Super customer service. Recommend him hands down."
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Abby Herndon

December 23, 2025

5  out of  5
rating by Abby Herndon
"I have had a great experience with them! Cody is super helpful & knowledgeable!"
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dira lay

December 23, 2025

5  out of  5
rating by dira lay
"I had a great experience speaking with Cody! He was informative and patiently answered my questions. Cody was super nice and I would highly recommend this office!!"
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Kim Crowe

December 23, 2025

5  out of  5
rating by Kim Crowe
"I had the opportunity to talk to Cody. He was very polite and very helpful"
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Ashley Sigrest

December 23, 2025

4  out of  5
rating by Ashley Sigrest
"I would definitely recommend this office, but especially with Cody! We was kind and very patient with all my questions & answered them thoroughly! Highly impressed!"
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Mindy Elliott

December 23, 2025

5  out of  5
rating by Mindy Elliott
"I spoke with Cody and WOW… He was fantastic! So knowledgeable, helpful and personable. Highly recommend"
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Kim Lay

December 23, 2025

5  out of  5
rating by Kim Lay
"I had the opportunity to speak with Cody and it was truly a pleasure. He went over and beyond to provide me with information and to make sure I had everything I needed. He was very nice and respectful and I would highly recommend this office."
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DataScientist 22

December 22, 2025

1  out of  5
rating by DataScientist 22
"Good at collecting payments, when it comes to make a claim they won't be able to help and they will separate themself from claims dpt like it is a separate business. I put a claim and every time I try to call them sent me to an automated message I cannot get a hold of the adjuster assigned or anybody, when I try to call to this branch for help since I make the payments here they just can provide the claims dpt number and act as if they were another business. when I call to claims I cannot get a hold of anybody, just get to an automated message. I call this branch and they are also not able to help, I remember putting car claim in the past and they were more helpful, it seems they have new people, Every time I call someone called Aaron answers and it is always very unhelpful and unpleasant to talk to Him. In the past they were very helpful I cannot say the same now specially when you have a claim and you cannot get a hold of anybody for answers."
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Jodi Barraz

December 12, 2025

5  out of  5
rating by Jodi Barraz
"⭐️⭐️⭐️⭐️⭐️ Omar Is the New “Jake from State Farm”! I don’t usually answer random calls — and I DEFINITELY don’t switch insurance over the phone — but I am so glad I picked up when Omar called today. He ended up saving me so much money AND got me even better coverage… including renters insurance… for less than what I was paying before. And with a lower deductible! I’ll be honest, I was nervous at first. I’ve almost been scammed before by someone pretending to be GEICO, so I had my guard all the way up. But Omar was incredibly patient, kind, and totally understood why I was hesitant. He even said he warns his parents all the time about scams — and that alone put me at ease. He walked me through every step, answered every question, and never once made me feel rushed or pressured. By the end of the call, I felt completely confident — and genuinely grateful that I decided to hear him out. I never talk to salespeople… EVER. But today I made an exception — and I’m thrilled I did. Omar is officially the new “Jake” of State Farm."
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Megan Lay

December 11, 2025

5  out of  5
rating by Megan Lay
"Fantastic service from Cody! Super helpful, easy to work with, and always quick to respond. Highly recommend!"
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Diana Soria

November 29, 2025

5  out of  5
rating by Diana Soria
"Best service, thank you Ally!"
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Karley taylor

November 27, 2025

5  out of  5
rating by Karley taylor
"Omg… I don’t even know where to start. Ally is so professional and helpful when it comes to guiding me to the perfect coverage plans. She made the process so seamless and easy, and didn’t try pushing extra plans and options down my throat. I will never talk to another agent unless it’s Ally Odom, and if you are in need, just know she’s your girl and will help you through every step"