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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julie DeAngelis

March 23, 2026

5  out of  5
rating by Julie DeAngelis
"Thank you Kendelle for the awesome customer service and giving me the best rates for my auto insurance coverage. I am very pleased with the my new auto insurance carrier and look forward to transferring my homeowners over soon as well. Thank you!"
We responded:
"Thank you for the 5-star review, Julie! Here on State Farm Agent Christian Serrano’s Team, we are proud to serve our community and appreciate your recognition. "
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Andy Zappe

March 20, 2026

5  out of  5
rating by Andy Zappe
"Melissa and Kendelle were great in accommodating my work schedule and saving me money setting up new auto insurance!"
We responded:
"Thanks so much for the fantastic rating, Andy! We are so glad you had a positive experience with us here on State Farm Agent Christian Serrano’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Venus Nyamao

March 17, 2026

5  out of  5
rating by Venus Nyamao
"I had been looking for coverage all over and Ally was absolutely amazing at teaching me everything I needed to know about my new policy. She got me the best rate and exactly what i needed and more. She was so sweet and helpful and I just couldn’t thank her enough!"
We responded:
"Thank you so much for the 5-stars, Venus! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Reanna Ramnauth

March 7, 2026

5  out of  5
rating by Reanna Ramnauth
"Kendelle was incredibly helpful with my auto insurance. She was knowledgeable, patient, and made the whole process quick and easy. She answered all my questions and helped me find the best coverage for my needs. I really appreciate her excellent customer service! 😊"
We responded:
"Reanna, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Sonia Ramirez

March 6, 2026

5  out of  5
rating by Sonia Ramirez
"I highly recommend Sandra Stubbe for car and life insurance. She is knowledgeable, professional, and truly cares about helping you find the best coverage for your needs.” I love how Sandra takes the time to explain every detail of my car and life insurance. I feel confident knowing I’m well protected.” Thank you so much! Gracias Sandra me siento muy agradecida y protegida de contar con personal tan capacitado y de saber que me pueden explicar paso a paso de cada una de mis coberturas, 🙏🏻"
We responded:
"Thank you for the fantastic review, Sonia! We are always here to help with your insurance needs here in Rowlett . "
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Gina DeAngelis

March 6, 2026

5  out of  5
rating by Gina DeAngelis
"Kendelle is an amazing agent who is thorough and professional. She goes above and beyond for every client. Could not recommend her enough! She's someone who truly cares and is not just in it for a buck."
We responded:
"Thank you so much for the 5-stars, Gina! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Christian Serrano’s Team anytime."
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Ralph Money

February 23, 2026

5  out of  5
rating by Ralph Money
"Great customer fast quote low months very friendly CHRIS WAS VERY NICE AND HELPFUL"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Christian Serrano’s Team. "
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Vatsal Shah

February 22, 2026

5  out of  5
rating by Vatsal Shah
"Ally was super helpful in finding me find the right coverage. They explained the pros and cons clearly, answered all my follow-ups patiently, and made sure I felt confident in my decision. No pressure, just honest guidance.Would definitely recommend!"
We responded:
"Thank you so much for the 5-star rating, Vatsal! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Evan Gruss

January 31, 2026

5  out of  5
rating by Evan Gruss
"Cody was great! Surprisingly made a phone call with insurance a positive experience!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Christian Serrano’s Team here in Rowlett . "
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Jacob Swank

January 31, 2026

5  out of  5
rating by Jacob Swank
"Usually never leave reviews but had such a great experience with Cody I wanted to make sure it was acknowledged. Was kind/patient/thorough and helped me through a stressful situation."
We responded:
"We appreciate your review, Jacob. We are so happy that you had such a wonderful experience with State Farm Agent Christian Serrano’s Team here in Rowlett ! "
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Jack Broke

January 31, 2026

5  out of  5
rating by Jack Broke
"Working with Cody was a great experience. He was friendly, professional, and incredibly helpful throughout the entire process. Any time I had a question, he responded quickly and clearly. I feel confident knowing my insurance is handled by someone I trust"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Rowlett to know that you had such a wonderful experience with us here on State Farm Agent Christian Serrano’s Team. Thank you so much for the 5-stars, Jack! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Christian Serrano’s Team anytime. "
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Justin Meiser

January 31, 2026

5  out of  5
rating by Justin Meiser
"Cody was awesome to work with! He broke everything down in a way that actually made sense and never made me feel rushed or pressured. The whole process was smooth from start to finish. State Farm is lucky to have someone like him."
We responded:
"Thank you for the fantastic review, Justin! We are always here to help with your insurance needs here in Rowlett . "
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Jmeiser51

January 31, 2026

5  out of  5
rating by Jmeiser51
"I can’t say enough good things about Cody. He’s knowledgeable, responsive, and genuinely cares about his clients."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Brett Williams

January 30, 2026

5  out of  5
rating by Brett Williams
"I recently had the pleasure of speaking with Cody from Christian Serrano’s State Farm Agency. He took the time to walk me through my options without any pressure, ensuring I had the right coverage for my needs while also looking for ways to save me money. It is rare to find that level of personalized service and genuine professionalism these days. If you are looking for an honest, responsive, and knowledgeable person to handle your insurance needs, I highly recommend reaching out to Cody."
We responded:
"We are grateful for your 5-star review, Brett! Thanks for taking a moment to share your positive rating of State Farm Agent Christian Serrano’s Team here in Rowlett . "
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James Lay

January 1, 2026

5  out of  5
rating by James Lay
"Tremendous service at this office. Cody was a big help and walked me through the process. I feel more comfortable knowing I have the right coverages for my cars now. He answered all my questions."
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Zay Bates

January 1, 2026

5  out of  5
rating by Zay Bates
"I’m So Grateful To Call State Farm & End Up on The Phone With Cody! He Was Super Professional, Polite & Very Knowledgeable About The Policies I Had Questions About. He Put My Mind At Ease With His Calm Demeanor & Experience. I Definitely Recommend Cody For ANYONE Looking To Renew Or Anyone Other Insurance Need He Will Take Care Of You!"
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Joseph Glennon

December 31, 2025

5  out of  5
rating by Joseph Glennon
"Cody did a tremendous job throughout the entire process w our insurance. 20/10 would recommend him and this State Farm office!"
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Tyme Pittman

December 30, 2025

5  out of  5
rating by Tyme Pittman
"Cody was a big help answering questions in my experience"
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Clay

December 30, 2025

5  out of  5
rating by Clay
"Just wanted to say that Cody Lay was extraordinary for educating my wife and I on services provided by State Farm. He was very knowledgeable on any questions asked, answering them with care and precision. Thank you Cody Lay!"
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Cameron Lay

December 29, 2025

5  out of  5
rating by Cameron Lay
"Overall it was a great experience. When my insurance skyrocketed Cody reached out to me, and with his help, I was able to be more educated about more affordable options. He was very informed and easy to work with. Would highly recommend to anyone."
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Britany Smith

December 29, 2025

5  out of  5
rating by Britany Smith
"Cody did a great job helping us compare insurance coverage for our two vehicles. He was patient, thorough, and made sure we understood our options. We really appreciated his help and would definitely recommend him."
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Jeff Lay

December 23, 2025

5  out of  5
rating by Jeff Lay
"Dealing with Cody was very informative and genuine. Super customer service. Recommend him hands down."
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Abby Herndon

December 23, 2025

5  out of  5
rating by Abby Herndon
"I have had a great experience with them! Cody is super helpful & knowledgeable!"
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dira lay

December 23, 2025

5  out of  5
rating by dira lay
"I had a great experience speaking with Cody! He was informative and patiently answered my questions. Cody was super nice and I would highly recommend this office!!"
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Kim Crowe

December 23, 2025

5  out of  5
rating by Kim Crowe
"I had the opportunity to talk to Cody. He was very polite and very helpful"